1.1 Telephone You can contact us on 00800 150 150 10. We are available from 9.00 am to 6.00 pm (CET) from Monday to Saturday, excluding bank holidays.

1.2 Email You can e-mail us by completing the contact form. We will respond as soon as possible.

2.1 Checkout You can complete your purchase on niccolopasqualetti.com by logging in to your account or continuing as a guest. You can use your account to log from all the Countries listed on site. Please make sure you are logging in from the same country you would like to ship to. By creating an account on the Niccolò Pasqualetti website you can easily access your order details and speed up the checkout process.

2.2 Cancel or change an order If you wish to cancel or change your order, please contact us within a few minutes of placing your order on 00800 150 150 10 or via e-mail by completing the contact us form located in the Contact Us section. Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.

2.3 My order has been declined If the system declines your order, please check that all the information entered is correct. If all the information is correct, please contact your credit card issuer and then, if necessary, inform our customer service.

2.4 Pre-orders Pre-ordering allows you to purchase an item that is not yet available in stock, but will soon be. An estimated delivery date is indicated on the product page of all pre-order items. This date may be subject to change due to production reasons. For orders containing both currently available and pre-order items the products will be shipped separately, but you will only be charged once for shipping. You will receive a confirmation e-mail as soon as your package has been shipped. You will be charged when you place the order.

2.5 Product price Our prices include VAT in Europe, where applicable. For the following countries, local taxes will be added at checkout: United States, Canada. An invoice is issued for every order and will be sent with the parcel. You can also download it by logging in to your account. Please note that once your order has been confirmed, it is not possible to change invoicing details or issue a new receipt that is different from the one that has already been issued.

2.6 Gifting All our orders are delivered in branded Niccolò Pasqualetti gift packaging. By selecting the gift option you can include a personalised message for the person receiving the gift.

2.7 Packaging All our packaging is made from sustainably sourced FSC-certified papers.

3.1 How to create an account To create an account, simply indicate your name, surname, e-mail address, a password and your date of birth. You can also register right after a purchase by simply inserting a password. The details that you entered at the checkout will then be saved to your account. If you can not access your account, please try changing your password using the Forgot Password link.

3.2 How to delete an account To delete your account, please contact us at privacy@niccolopasqualetti.com

3.3 The European GDPR regulation Niccolò Pasqualetti guarantees greater transparency and protection of your personal data in accordance with the European regulation for the protection of personal data (GDPR), applicable as of May 25th, 2018. To find out more about your rights, please refer to the relevant articles and our privacy policy or contact us at privacy@niccolopasqualetti.com. In accordance with the European General Data Protection Regulation, Niccolò Pasqualetti allows you to obtain your personal data and information and withdraw consent for its use at any time

3.4 Changing your account details You can update your account details at any time by logging into your account and accessing the account details section. You can change all details except for the country you are registered in.If you have forgotten your password, you will find a reset password link in your account dashboard, Enter the e-mail address that you used to register to receive a password recovery form via e-mail.

4.1 Online experience
In our effort to provide a fully accessible and optimized user experience for all site visitors, Niccolò Pasqualetti has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site. The Niccolò Pasqualetti website is monitored and tested regularly by internal resources and by AudioEye, a third-party provider of Web Accessibility testing and monitoring. If issues of accessibility are identified, solutions are implemented immediately to ensure accessibility for all.

5.1 Payment methods Niccolò Pasqualetti accepts the following payment methods: Visa, MasterCard, JCB, AmericanExpress, China Union Pay, Diners, Discover, Paypal, Paypal Express, Klarna pay over time.

5.2 Refunds Once we have received your return at our warehouse and checked that it is eligible for a refund, you will receive a confirmation email. Your refund will be issued on the same day as confirmation.

6.1 Shipping times and costs Standard – Estimated delivery time for UK and Europe: Order received in 5-7 working days £8.

Express — Estimated delivery time for UK and Europe: Order received in 1-2 working days £10

Standard shipping is complimentary for orders over £300. You will receive a tracking number as soon as your parcel has shipped. Deliveries will be completed during business hours from Monday to Friday, excluding holidays. All orders are processed automatically and associated to the selected shipping method. It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website.

Shipping duty is unpaid for all countries requiring custom taxes, except for Australia, Canada, Hong Kong, Singapore, South Korea and UAE for which shipping is DDP (delivered duty paid).

6.2 Shipping locations You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied.

6.3 How to track your shipment You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail. If you are a registered user, you can check the status of your order and the tracking number under order status in your account.

6.4 Choose delivery date Unfortunately, it is not possible to choose a specific date and time of delivery. You can contact DHL directly to find out if it is possible to request a specific delivery date.

6.5 Returns and exchanges You can return or exchange any item ordered on niccolopasqualetti.com within 14 days of the delivery date. Items must be returned in their original condition and in their original packaging. To make a return or exchange request, complete the return request form in the orders and returns section of ​​your account. Once your return has been processed you will receive an email confirmation.

7.1 Product sizing The size shown on the item's label is indicated on every product page and converted into your country's corresponding size. To search for the size that interests you, please use our Size Chart which can help you find the right fit. For information on sizes we suggest you consult our "size guide" by clicking on the link on the product page.

7.2 Authenticity and counterfeiting Niccolò Pasqualetti sells its merchandise exclusively through the online store as well as through select authorised retailers.

7.3 Care and repair For items purchased on niccolopasqualetti.com, contact our customer service team by calling 00800 150 150 10 or via e-mail by completing the contact form.

For items not purchased on niccolopasqualetti.com please refer to the authorised retailer where the item was purchased.